Privacy policy

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Some information may also constitute sensitive information under Australian privacy law. Sensitive information includes information about matters such as a person’s health, racial or ethnic origin, religious beliefs, sexual orientation, professional or trade association memberships and criminal record.

We will generally only collect sensitive information where it is reasonably necessary for our activities and you have consented to its collection, or where collection is otherwise required or permitted by law.

The types of personal information we collect will depend on how you interact with us and may include

Identity and contact information

• your name;
• email address;
• telephone number;
• postal or business address;
• username and account identifier;
• job title, position or professional role;
• employer or organisation;
• profile photograph, where you choose to provide one; and
• other information included in your account profile.

Account and enrolment information

• account registration details;
• courses, programs or subscriptions in which you are enrolled;
• enterprise or organisational account information;
• course commencement and completion dates;
  learning progress;
• assessment responses, quiz results and submitted activities;
• certificates, credentials and continuing professional development records;
• attendance at webinars, workshops or events;
• comments, discussion posts and other contributions made through the Platform; and
• communications relating to your account or learning experience.

Transaction and payment information

• products, courses, programs, subscriptions or services purchased;
• transaction dates and amounts;
• billing information;
• invoice details;
• payment status;
• discount or promotional codes; and
• limited payment-related information provided by our payment processor.

Payment card details are generally collected and processed directly by our third-party payment provider. We do not ordinarily retain complete payment card information.

Technical and usage information

When you use our website or Platform, we may automatically collect information such as:

• internet protocol address;
• browser type and version;
• device type and operating system;
• login dates and times;
• pages, courses and resources accessed;
• time spent using the website or Platform;
• referring website or source;
• approximate location derived from your IP address;
• downloads, clicks and navigation activity;
• cookie identifiers and similar technologies; and
• system, diagnostic and security information.

Communications and support information

We may collect personal information:

• directly from you when you register, enrol, make a purchase or contact us;
• when you complete a form, survey, assessment or learning activity;
• when you attend a webinar, workshop, consultation or event;
• when you submit content or participate in discussions through the Platform;
• automatically when you use our website or Platform;
• from an employer or organisation that purchases access for you;
• from an authorised account administrator;
• from service providers that support our website, Platform, payments, analytics, communications or marketing;
• through social media platforms;
• from referral partners or professional networks, where appropriate;
• from publicly available sources; or
• where otherwise authorised or required by law.

Where an employer, organisation or enterprise client provides information about a learner, that organisation is responsible for ensuring it is authorised to provide the information to us.

An employer, early childhood education and care service, approved provider, organisation or other enterprise client may purchase or administer access to Collective Leaders Network for its workers or members.

We may collect, hold and use personal information to:

• establish and administer your account;
• verify your identity;
• process enrolments, purchases and payments;
• provide access to courses, webinars, subscriptions, events and resources;
• track learning progress and course completion;
• issue certificates or other evidence of participation;
• provide customer service and technical support;
• communicate with you about your account, purchases or enrolments;
• administer enterprise and organisational licences;
• provide reports to authorised enterprise account administrators;
• respond to enquiries, feedback and complaints;
• maintain accurate business, financial and training records;
• improve our courses, services, resources and Platform;
• understand how users interact with our website and Platform;
• conduct surveys, research and evaluation;
• develop new courses, products and services;
• manage contributors, presenters, contractors and business partners;
• prevent fraud, misuse, security incidents and unlawful activity;
• enforce our Terms of Use and other agreements;
• comply with contractual, legal, regulatory, insurance and accounting obligations;
• comply with contractual, legal, regulatory, insurance and accounting obligations;
• protect our legal rights and the rights and safety of others;
• send newsletters, updates and marketing communications where permitted; and
• carry out other purposes disclosed to you at the time of collection.

We may also use information for a related purpose where you would reasonably expect us to do so, or where otherwise permitted or required by law.

Some courses may invite you to complete assessments, reflective activities, case studies, discussion posts, surveys or other learning exercises.

You should avoid including identifiable information about children, families, colleagues, employees or other individuals in any learning activity unless:

• the information is genuinely required;
• you are authorised to provide it; and
• appropriate consent has been obtained.

Where possible, you should use de-identified or fictionalised information.

You must not upload confidential service records, incident records, medical information, child protection information, photographs of children or other sensitive workplace material to the Platform unless Collective Leaders Network has expressly requested it and appropriate privacy and security arrangements have been established.

We may remove content that we reasonably believe breaches privacy, confidentiality, intellectual property, safety or legal requirements.

We may use your name, email address and information about your interactions with us to send you information about:

• new courses and resources;
• professional development opportunities;
• webinars and events;
• subscriptions and membership offerings;
• relevant services; and
• news and updates from Collective Leaders Network.

We will provide an unsubscribe option in electronic marketing communications where required.
You can unsubscribe at any time by:

• using the unsubscribe link included in the communication; or
• contacting us using the details at the end of this Privacy Policy.

Unsubscribing from marketing communications will not prevent us from sending essential service messages concerning your account, purchase, enrolment or access to the Platform.

Our website and Platform may use cookies, pixels, local storage and similar technologies.
These technologies may be used to:

• enable essential website and Platform functions;
• keep you signed in;
• remember your preferences;
• maintain security;
• understand website and course usage;
• measure the effectiveness of communications and campaigns;
• improve performance and user experience; and
• deliver relevant promotional content, where permitted.

We may use third-party analytics and advertising services, including services made available through LearnWorlds, Google or other providers.

These providers may collect technical and usage information through cookies or similar technologies and may process that information outside Australia.

You can manage or block cookies through your browser settings and, where available, through our cookie consent settings. Blocking essential cookies may affect your ability to access some parts of the website or Platform.

Further information is available in our Cookie Policy.

We may disclose personal information to:

• LearnWorlds and other technology providers that host, operate or support our Platform;
• website hosting, cloud storage and data-management providers;
• payment processors, banks and financial service providers;
• email, newsletter and customer relationship management providers;
• webinar, video-conferencing and event platforms;
  analytics, advertising and marketing service providers;
• information technology, cybersecurity and technical support providers;
• contractors, consultants, facilitators and presenters involved in providing our services;
• professional advisers, including lawyers, accountants, auditors and insurers;
• debt recovery providers, where necessary;
• an employer, organisation or authorised enterprise account administrator where access has been purchased for you;
• regulators, courts, tribunals, law-enforcement agencies or government bodies where required or authorised by law;
• a purchaser, investor or adviser in connection with a proposed sale, merger, restructuring or transfer of our business; and
• other parties with your consent or at your direction.

We do not sell personal information to third parties.
Where we engage a service provider, we take reasonable steps appropriate to the circumstances to ensure that personal information is handled securely and only for the required purpose.

Collective Leaders Network uses LearnWorlds to provide its online learning environment.

When you create an account or use the Platform, information may be processed by LearnWorlds and its service providers to:

• host your account;
• authenticate your access;
• deliver course content;
• record learning progress;
• operate interactive Platform features;
• process or support transactions;
• provide technical support;
• maintain security; and
• analyse Platform performance and usage.

LearnWorlds has its own terms, privacy information and data-processing arrangements governing its operation of the platform.

We may also use third-party services for payments, email communications, video hosting, webinars, analytics and other business functions. Your interaction with those services may also be governed by the provider’s own privacy policy.

Some of our service providers may store or process personal information outside Australia.

Depending on the services we use, information may be processed in countries including:

• Australia;
• New Zealand;
• countries within the European Economic Area;
• the United Kingdom;
• the United States of America; and
• other countries in which LearnWorlds or our service providers operate infrastructure or engage sub processors.

The privacy laws in these countries may differ from Australian privacy laws.

Where required by law, we will take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements. However, some circumstances may involve exceptions permitted under the Privacy Act.

By using our website and Platform, you acknowledge that online services may involve the transfer and processing of information in countries outside Australia.

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Our safeguards may include:

• controlled access to systems and accounts;
• passwords and authentication controls;
• secure cloud-based systems;
• encryption where supported by our providers;
• access restrictions based on business need;
• confidentiality obligations;
• staff and contractor awareness measures;
• secure payment processing;
• system monitoring and security controls; and
• procedures for responding to suspected data breaches.

No internet transmission, cloud service or electronic storage system is completely secure. We cannot guarantee the absolute security of information transmitted to or stored through our website or Platform.

You are responsible for maintaining the confidentiality of your account credentials and must notify us promptly if you believe your account has been accessed without authorisation.

We maintain processes for assessing and responding to suspected privacy and security incidents.

Where a data breach is likely to result in serious harm and the Notifiable Data Breaches scheme applies, we will take appropriate steps, which may include notifying affected individuals and the Office of the Australian Information Commissioner.

We may also communicate with affected enterprise clients, service providers, insurers, advisers, regulators or law-enforcement agencies where appropriate.

We retain personal information for as long as reasonably necessary to:

• provide our services;
• maintain account and learning records;
• verify course participation or completion;
• meet contractual and enterprise reporting requirements;
• respond to disputes, enquiries or complaints;
• comply with tax, accounting, insurance and legal obligations;
• protect our legitimate business interests; and
• maintain appropriate historical and audit records.

Retention periods may vary depending on the type of information and the purpose for which it is held.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, unless we are required or permitted by law to retain it.

Course completion and certificate records may be retained for an extended period so that participation can be verified.

You may request access to personal information that we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

You may be able to update some information directly through your Platform account.

For other requests, please contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before processing a request.

In some circumstances, the law permits us to refuse access or correction. Where this occurs, we will provide written reasons where required and explain any available complaint mechanism.

We will not ordinarily charge a fee for making an access request. We may charge reasonable administrative costs where permitted by law and will advise you before incurring those costs.

You may ask us to close your account or delete personal information associated with it.
Some information may need to be retained after account closure where necessary to:

• comply with legal or financial record-keeping requirements;
• maintain evidence of course completion or certificates;
• administer an enterprise agreement;
  resolve a dispute;
• prevent fraud or misuse; or
• establish, exercise or defend legal rights.

Closing an account may result in loss of access to courses, resources, certificates, learning records and other Platform content.

Where your account was created or administered by an employer or organisation, we may need to consult with that organisation before processing certain requests.

Collective Leaders Network primarily provides professional learning intended for adults working in leadership, education and related professional roles.

Our services are not directed to children under 16 years of age, and children should not create an account or provide personal information without the involvement and consent of a parent or legal guardian.

We do not knowingly seek to collect personal information directly from children through the Platform.

If you believe a child has provided personal information to us without appropriate authority, please contact us so that we can investigate and take appropriate action.

Course participants must not upload identifiable information, photographs, records or case details concerning children to the Platform unless expressly authorised and legally permitted.

Our website, courses and resources may contain links to third-party websites, applications or services.

We do not control the privacy practices or content of those third parties. This Privacy Policy does not apply to information collected directly by an external website or provider.

You should review the privacy policy of any external service before providing personal information.

When you communicate with us through a social media platform, the platform may collect and process your personal information under its own terms and privacy policy.

Information posted publicly on social media may be visible to other users. You should avoid posting confidential, sensitive or identifying information through public comments.

We will seek appropriate permission before publishing an identifiable testimonial, photograph, video, audio recording or case study supplied by a learner, client, presenter or contributor.

Webinars, meetings or events may be recorded.

Where recording occurs, we will provide notice where reasonably practicable.
Recordings may capture:

• participant names;
• profile images;
• voices;
• video images;
• chat messages; and
• questions or comments.

Participants who do not wish to appear in a recording should keep their camera and microphone turned off and avoid including identifying information in public chat messages, unless alternative arrangements have been agreed.

Where lawful and practicable, you may interact with us anonymously or using a pseudonym.

However, we will generally require accurate identifying information to:

• create and secure an account;
• process a payment;
• administer an enterprise licence;
• verify course participation;
• issue a certificate;
• provide support; or
• comply with legal obligations.

If you have a question or complaint about how we have handled your personal information, please contact our Privacy Contact using the details below.

Please include:

• your name and contact details;
• a description of your concern;
• relevant dates or interactions; and
• the outcome you are seeking.

We will acknowledge your complaint and investigate it within a reasonable period. We will ordinarily aim to provide a substantive response within 30 days, although complex matters may require additional time.

If you are not satisfied with our response, you may be entitled to contact the:

Office of the Australian Information Commissioner

Information about making a privacy complaint is available through the Office of the Australian Information Commissioner’s website.

We may update this Privacy Policy from time to time to reflect changes to:

• our business or services;
• the Platform;
• technology and service providers;
• legal or regulatory requirements; or
• our information-handling practices.

The current version will be published on our website and will show the date on which it was last updated.
Where a change is material, we may also notify registered users through the Platform or by email.

For privacy enquiries, access or correction requests, account deletion requests or complaints, please contact:

Privacy Contact
Collective Leaders Network
Operated by: The Education Collective Pty Ltd
ABN: 79 692 127 754
Email: info@tecollective.com.au
Postal address: 2/18 Blanck St Ormeau QLD 4208

Website: https://tecollective.com.au/