Cookie policy

Cookies are small text files that are placed on your computer, mobile phone, tablet or other device when you visit a website.

Cookies allow a website to recognise your browser or device and store certain information about your visit.

Cookies may be used to:

• enable a website to function;
• keep you signed in;
• remember your settings and preferences
• maintain the security of your account;
• understand how people use a website;
• improve website and course performance;
• measure the effectiveness of communications or advertising; and
• provide content that is more relevant to users.

Cookies do not ordinarily contain complete documents, payment card details or files from your device. However, cookies and associated identifiers may constitute personal information where they identify you or can reasonably be connected with you.

In addition to cookies, we and our service providers may use similar technologies, including:

• pixels;
• web beacons;
• tracking tags;
• software development kits;
• local storage;
• session storage;
• device identifiers;
• embedded scripts;
• log files; and
• analytics technologies.

For simplicity, references to “cookies” in this policy include these similar technologies unless the context indicates otherwise.

First-party cookies
First-party cookies are placed directly by Collective Leaders Network or through the Platform operating under our name.

These cookies may be used to:

• provide essential Platform functions;
• manage your account or learning session;
• remember your preferences;
• record your cookie choices;
• support security; and
• understand how our Platform is used.

The particular cookies used may vary depending on:

• the page you visit;
• whether you are signed into your account;
• the course or service you access;
• your cookie preferences;
• the features enabled within our LearnWorlds platform; and
• the third-party services or integrations we use.

We may use the following categories of cookies.

Strictly necessary cookies are required for the Platform to operate properly.
They may be used to:

• load and display the Platform;
• create and maintain user sessions;
• allow you to sign into your account;
• authenticate your identity;
• support enrolment and checkout processes;
• maintain account and Platform security;
• prevent fraud or misuse;
• remember your privacy and cookie choices;
• balance website traffic;
• provide access to purchased content; and
• enable essential learning-platform functionality.

Because these cookies are necessary to provide the Platform and services you request, they generally cannot be disabled through our cookie-consent tool. You may be able to block them through your browser, but doing so may prevent parts of the Platform from functioning correctly.

Preference and functionality cookies help the Platform remember choices you make.

They may remember:

• your language;
• your location or time zone;
• your display settings;
• your account preferences;
• whether you have previously dismissed a notice;
• your course-viewing preferences;
• video or media settings; and
• other choices that improve your experience.

Disabling these cookies may mean that some preferences are not retained between visits.

Analytics and performance cookies help us understand how visitors and learners use the Platform.

They may collect information about:

• the pages you visit;
• the courses or resources you access;
• how you arrived at the Platform;
• how long you remain on a page;
• the links or buttons you select;
• downloads;
• video or course engagement;
• browser and device type;
• operating system;
• approximate geographic location;
• error messages;
• page-loading performance;
• referral sources; and
• patterns of Platform use.

We may use this information to:

• measure Platform traffic;
• evaluate course engagement;
• identify technical problems;
• improve navigation and usability;
• understand which content is most useful;
• develop new courses and resources; and
• improve the performance of our services.

Where reasonably practicable, analytics information may be aggregated or de-identified before being used for reporting purposes.

Marketing and advertising cookies may be used to:

• measure the effectiveness of marketing campaigns;
• understand whether you opened an email or selected a link;
• limit how often promotional content is displayed;
• create audiences for advertising campaigns;
• provide advertisements that may be relevant to your interests;
• understand whether advertising resulted in a registration or purchase; and
• support remarketing through third-party platforms.

These cookies may track your activity across websites, applications or devices.

Marketing cookies will only be used where enabled and where your consent is required or otherwise obtained.

You can decline or withdraw consent for these cookies through the available cookie settings.

Our courses and website may include content hosted by external providers, such as:

• videos;
• audio;
• presentations;
• documents;
• surveys;
• webinar recordings;
• maps;
• social media posts; and
• interactive learning tools.

When you view or interact with embedded content, the external provider may place cookies or collect information about your device and activity.

The provider may be able to associate this information with an account you hold with it, particularly where you are already signed into that provider’s service.

Blocking embedded-content cookies may prevent some content from displaying or operating correctly.

Our payment providers may use cookies to:

• process transactions;
• remember checkout information;
• authenticate payments;
• reduce payment fraud;
• assess transaction risk;
• comply with financial and security requirements; and
• support payment-related customer service.

Payment providers operate under their own privacy and cookie policies.
Collective Leaders Network does not ordinarily receive or retain complete payment card details.

Collective Leaders Network uses LearnWorlds to host and provide its online learning environment. LearnWorlds and its authorised service providers may use cookies to:

• operate the learning platform;
• create and maintain user sessions;
• enable account registration and login;
• record course enrolment and learning progress;
• provide course content;
• maintain Platform security;
• remember user preferences;
• support purchases and subscriptions;
• provide technical functionality;
• generate analytics and performance information; and
• support integrations enabled by Collective Leaders Network.

The particular LearnWorlds cookies used may change when:

• LearnWorlds updates its Platform;
• we enable or disable a Platform feature;
• a third-party integration is added or removed; or
• technical or legal requirements change.

Where available, the current list of cookies may be displayed through the cookie settings or cookie declaration generated by our Platform.

Cookies and similar technologies may collect or generate information such as:

• your internet protocol address;
• browser type and version;
• device type;
• operating system;
• device or advertising identifier;
• account or session identifier;
• approximate location;
• login and logout information;
• pages visited;
• course and resource activity;
• links selected;
• referral source;
• transaction or conversion information;
• communication engagement;
• cookie-consent preferences;
• date and time of visits;
• time spent on the Platform;
• diagnostic information; and
• security and fraud-prevention information.

Some of this information may be combined with information held in your Collective Leaders Network account, particularly where you are signed in.
Our handling of personal information collected through cookies is explained further in our Privacy Policy.

Cookies may be either session cookies or persistent cookies.

Session cookies
Session cookies generally remain on your device only while your browser is open.
They are usually deleted when you close your browser, although this may depend on your browser settings.

When you first visit the Platform, you may be shown a cookie banner or privacy notice that allows you to:

• accept cookies;
• reject non-essential cookies;
• select particular cookie categories; or
• obtain more information about our cookie practices.

Where consent is required, non-essential cookies should not be activated until the relevant consent has been provided.

Strictly necessary cookies may operate without consent where they are required to provide the website, account, checkout or learning services requested by you.

You can generally change or withdraw your cookie consent at any time using the Cookie Settings, Privacy Settings or similar link available through our Platform.

Withdrawing consent does not affect the lawfulness of cookie use that occurred before your consent was withdrawn.

Your updated preference will apply to future cookie activity, although it may be necessary to refresh the page or delete previously stored cookies from your browser.

Most internet browsers allow you to manage cookies through their settings.
Depending on your browser, you may be able to:

• view cookies stored on your device;
• delete individual cookies;
• delete all cookies;
• block first-party cookies;
• block third-party cookies;
• block all cookies;
• receive a warning before a cookie is placed;
• delete cookies when you close your browser; or
• browse using a private or incognito mode.

The steps required will depend on your browser and device.
You should refer to the help or privacy settings provided by your browser manufacturer for current instructions.

Please be aware that blocking or deleting cookies may:

• sign you out of your account;
• remove saved preferences;
• affect course progress or Platform navigation;
• prevent videos or embedded content from displaying;
• interfere with enrolment or checkout;
• affect payment processing; or
• prevent parts of the Platform from working properly.

Emails sent by Collective Leaders Network or our communication providers may contain tracking technologies.
These may tell us whether:

• an email was delivered;
• an email was opened;
• a link was selected;
• a registration or purchase followed a communication; or
• an email address was invalid.

We may use this information to:

• administer essential account communications;
• assess whether communications are effective;
• improve the relevance of our content;
• maintain accurate mailing lists; and
• measure marketing campaigns.

You can unsubscribe from marketing emails using the unsubscribe link included in the communication.

Unsubscribing from marketing will not prevent us from sending essential messages about your account, enrolment, transaction, certificate, subscription or access to the Platform.

Your email application may also allow you to block the automatic loading of images, which may limit some email-tracking technologies.

Depending on the services and integrations enabled, cookies may be placed by providers supporting areas such as:

• LearnWorlds online learning services;
• payment processing;
• website and course analytics;
• email and newsletter delivery;
• video hosting;
• webinar delivery;
• customer support;
• social media;
• advertising;
• conversion measurement;
• cybersecurity; and
• cloud infrastructure.

Third-party service providers may process information outside Australia.

Their handling of information is governed by their own terms, privacy policies and cookie practices.

We recommend reviewing the policies of third-party services before using their features or providing personal information to them.

Our Platform may include links, sharing buttons, embedded posts or other features provided by social media platforms.
These features may allow the relevant social media provider to:

• identify your browser or device;
• determine that you visited our Platform;
• place or access cookies;
• collect usage information; and
• connect your activity with your social media account.

This may occur even when you do not select the social media button, particularly where the content has been embedded directly into a page.
You should review the privacy and cookie settings of your social media accounts to control how those providers use your information.

Some browsers allow users to send a “Do Not Track” signal to websites.

There is currently no universally accepted standard governing how websites should respond to these signals.

Our Platform may not respond automatically to a browser’s Do Not Track signal. You should use our cookie-consent settings and your browser controls to manage your preferences.

Some cookie information may be stored or processed outside Australia by LearnWorlds or other service providers.
Depending on the providers and integrations used, information may be processed in:

• Australia;
• countries within the European Economic Area;
• the United Kingdom;
• the United States of America; and
• other countries in which our providers or their sub-processors operate.

Privacy and data-protection laws in those countries may differ from Australian laws.
Further information about overseas disclosures is included in our Privacy Policy.

The names, purposes and duration of third-party cookies may be changed by the relevant provider without direct notice to Collective Leaders Network.
Third-party cookies may also change when we:

• introduce a new feature;
• change payment providers;
• add or remove analytics tools;
• embed content from a different provider;
• update our marketing systems; or
• modify our LearnWorlds settings.

We will take reasonable steps to keep this Cookie Policy and any cookie declaration presented through the Platform accurate and current.

We may update this Cookie Policy from time to time to reflect changes to:

• our Platform or business;
• the cookies and integrations we use;
• LearnWorlds functionality;
• our service providers;
• privacy and technology practices; or
• legal or regulatory requirements.

The latest version will be published on our website and will show the date it was last updated.
Where changes are material, we may also notify registered users through the Platform or by email.

For questions about this Cookie Policy, our use of cookies or your privacy preferences, please contact:

Privacy Contact
Collective Leaders Network
Operated by: The Education Collective Pty Ltd
ABN: 79 692 127 754
Email: info@tecollective.com.au
Postal address: 2/18 Blanck St Ormeau QLD 4208
Website: https://tecollective.com.au/

For further information about how we collect, hold, use and disclose personal information, please read our Privacy Policy.