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Leading through Crisis with Resilience and Confidence
A Practical Professional Learning Experience for ECEC Leaders
On-Demand Webinar
On-Demand Webinar
You will learn:
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Understand the difference between incident management and crisis leadership
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Strengthen their confidence when responding to critical incidents
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Develop practical crisis communication strategies
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Understand first responder responsibilities in ECEC settings
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Build stronger organisational resilience and crisis readiness
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Better support the wellbeing of children, educators and leadership teams
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Leave with practical tools they can implement immediately within their service
Made for you
This webinar has been designed with your needs in mind. It's ideal for:
✔ Approved Providers
✔ Persons with Management or Control
✔ Nominated Supervisors
✔ Centre Managers
✔ Leadership Teams
✔ Approved Providers
✔ Persons with Management or Control
✔ Nominated Supervisors
✔ Centre Managers
✔ Leadership Teams
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Our students love us
“This webinar gave me a much clearer understanding of what strong crisis governance should look like across an organisation. It moved beyond simply responding to an incident and helped me consider our systems, decision-making responsibilities and communication processes before a crisis occurs. Practical, relevant and incredibly valuable for any Approved Provider.”
Approved Provider, Early Childhood Education and Care
“As an Area Manager, I need to be confident that our service leaders can respond consistently and effectively when something serious occurs. This webinar provided practical frameworks that can be applied across multiple services and gave me clear areas to review with our leadership teams. I finished the session with actions we could implement immediately.”
Area Manager, Multi-Site Early Learning Provider
“Crisis management can feel overwhelming, particularly when you are responsible for protecting children, supporting your team, communicating with families and meeting your regulatory obligations. This webinar broke the process down into clear, practical steps and helped me feel far more prepared to lead with confidence if a critical incident occurs.”
Centre Owner, Early Learning Service
About our instructors
Fiona Alston
The Education Collective | Company Director | Strategic Lead
Fiona Alston is a respected ECEC leader with over 35 years of experience across not‑for‑profit and for‑profit environments. As Company Director and Strategic Lead at The Education Collective, she brings deep expertise in governance, quality, and sector leadership. Fiona has held senior roles including Chief Operating Officer, Chief Safeguarding and Pedagogy, and multiple leadership positions across ECEC environments. She has also served as a Company Director and Person with Management or Control, strengthening her governance lens.
A strong safeguarding advocate, Fiona draws on extensive first‑hand experience managing critical incidents to support Approved Providers and sector leaders, helping them strengthen preparedness for risk and regulatory demands while uplifting quality and building confident, capable teams.
A strong safeguarding advocate, Fiona draws on extensive first‑hand experience managing critical incidents to support Approved Providers and sector leaders, helping them strengthen preparedness for risk and regulatory demands while uplifting quality and building confident, capable teams.
Jennifer Harvey
The Education Collective | Company Director | Executive Lead
Jennifer Harvey is an accomplished education leader with over 20 years of experience across the UK, UAE, and Australia. As Company Director and Executive Lead at The Education Collective, she brings deep expertise spanning Outside School Hours Care, Family Day Care, Long Day Care, and primary education. Jennifer has held senior executive roles including Vice Principal, Assistant Headteacher, and National Quality & Compliance Manager, giving her a strong foundation in curriculum leadership and regulatory alignment across diverse settings.
An Approved Provider and specialist in quality uplift and pedagogical leadership, she partners with sector leaders to strengthen practice, build capability, and embed sustainable, high‑quality approaches across ECEC services.
An Approved Provider and specialist in quality uplift and pedagogical leadership, she partners with sector leaders to strengthen practice, build capability, and embed sustainable, high‑quality approaches across ECEC services.
Practical outcomes
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Preparing Before a Crisis Occurs
Discover the systems, processes and leadership practices every service should have in place before a critical incident occurs.
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Leading Under Pressure
Learn practical decision-making frameworks that help leaders remain calm, confident and effective during high-pressure situations.
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First Responder Responsibilities
Understand what leaders and educators must do immediately following an incident, including safety triage, information gathering and escalation processes.
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Crisis Communication
Explore strategies for communicating with families, educators, regulators, emergency services and external agencies.
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Supporting Wellbeing and Recovery
Learn how to support children, educators and leadership teams during and after a critical incident, including recognising trauma responses and promoting psychological safety.
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Real-World ECEC Scenarios
Examine authentic sector-based scenarios and gain valuable insights into what works, what doesn't and what leaders wish they had known sooner.
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Lead with confidence. Respond with purpose. Build resilience.
Frequently asked questions
Who is this webinar designed for?
This webinar has been designed for Approved Providers, Persons with Management or Control, Nominated Supervisors, centre owners, area managers and other leaders responsible for managing serious and critical incidents in early childhood education and care services.
Is this a live webinar?
No. This is an on-demand recording that you can watch at a time that suits you. You can pause, revisit and work through the content at your own pace during your access period.
How long is the webinar?
The webinar runs for approximately 60 minutes.
What will I learn?
The webinar explores how leaders can prepare for, respond to and recover from critical incidents with greater confidence and clarity. It covers crisis governance, immediate leadership actions, communication, escalation, documentation and the importance of supporting children, families and teams throughout an incident.
Is the webinar specific to early childhood education and care?
Yes. The content has been developed specifically for the Australian early childhood education and care sector and uses realistic examples that reflect the responsibilities and pressures faced by service leaders.
Will this webinar tell me exactly what to do during a crisis?
The webinar provides practical frameworks, leadership considerations and clear actions to support decision-making. Every incident is different, so leaders must also follow their organisation’s policies, emergency procedures and applicable regulatory and legal requirements.
Are any resources included?
Yes. Participants will receive access to practical supporting resources designed to help them reflect on and strengthen their organisation’s crisis preparedness.
Will I receive a certificate?
Yes. A certificate of completion will be available once you have finished the webinar and any required learning activities.
Can multiple people from my organisation watch the webinar?
A single purchase is intended for one learner unless otherwise stated. Organisations wishing to provide access to multiple leaders or services can contact The Education Collective to discuss team or enterprise access.
How long will I have access?
You will have access for [insert access period] from the date of purchase, allowing you time to complete and revisit the webinar.
Can I complete the webinar on my phone or tablet?
Yes. The webinar can be accessed on a computer, tablet or mobile device with a reliable internet connection. For the best experience, we recommend using a larger screen when completing activities or downloading resources.
What happens after I purchase?
You will receive an email with instructions for creating or accessing your Collective Leaders Network learner account. Once logged in, the webinar will appear in your learning dashboard.
What if I experience technical difficulties?
Please contact info@tecollective.com.au and include your name, the email address used to purchase the webinar and a brief description of the issue.
What is the refund policy?
Due to the digital nature of this product and the immediate access provided, refunds are generally not available for change of mind. Any refund request will be considered in accordance with our Refund Policy and applicable Australian Consumer Law.
Does this webinar replace legal, regulatory or professional advice?
No. The webinar is provided for professional learning purposes and does not replace legal advice, regulatory guidance or organisation-specific crisis management procedures.
